Training Coordinator

Essential Functions:

• Coordinate and deliver training classes, including New Employee Orientation, front and back office clinical training, NextGen EPM/EMR, BLS Certification and other training as requested by agency. Teaching responsibilities will comprise 25-40% of the position.
• Assist manager with curriculum development and implementation.
• Work closely with the Patient Services department to evaluate clinical trainings and content. Make on-going recommendations to improve/change/add to the clinical training program.
• Track completion of training and update clinical competency standards.
• Prepare training materials and order administrative/medical supplies prior to each class.
• Responsible for initial and ongoing communication with supervisors and attendees for event registration and follow up.
• Administer and assist in analyzing course evaluations for process improvement.
• Conduct individual training sessions with staff as requested by the supervisor.
• Assist Volunteer Services with volunteer training programs as necessary.
• Support HR department recruitment by attending career fairs and student functions
• Demonstrate support and understanding of clinic workflows and objectives, while supporting the goals and business objectives of the organization.
• Perform training and/or present information about PPCW abortion services.
• Physical requirements: Must be able to sit up to 8 hours per day, perform repetitive hand movements (simple & power grasping, fine hand manipulation, pushing/pulling) up to 6 hours per day, stand up to 4 hours per day, walk/bend & twist neck/ bend & twist at the waist/ kneel/reach below & above shoulder height & move items weighing up to 50 lbs., drive to other healthcare centers up to 1 hour per day.
• Other duties as assigned.

Required Skills:

• Excellent communication skills – both written and oral.
• Intermediate computer skills including proficiency with PowerPoint, Word and Excel.
• Ability to deliver training to a variety of audiences.
• Learn and adapt quickly to a variety of situations.
• Able to receive constructive criticism and turn it into development opportunity.
• General understanding of medical terminology.
• A strong commitment to quality healthcare and excellent customer service.

Competencies

• Organization – Able to manage multiple trainings and projects while responding to unplanned issues.
• Team Player – Demonstrates behavior that brings people together to solve problems and achieve results; demonstrates a positive attitude.
• Communication – Communicates clearly and concisely; comfortable with public speaking; excellent listening skills
• Creativity – Demonstrates ability to be creative and engage an audience.
• Decision-making – Demonstrates good decision-making, problem-solving and independent judgment skills
• Problem Solving/Objectivity – Able to see all aspects of a situation and present solutions.

Organizational Competencies

• Customer Service Orientation: Demonstrates concern for meeting internal and external customer needs in a manner that provides satisfaction. Understands and finds solutions within the limits of what is available. Gains trust and support of peers. Can solve problems with peers with a minimum of disruptions in team work or program delivery.
• Cultural Awareness: Consistently seeks to learn more about diverse populations in the community and in the workplace, and attempts to integrate new understanding in the work.
• Dealing with Failure: The manner in which a person gives explanations or reasons for problems, failures, or other negative events. Demonstrates ownership for personal responsibility if appropriate and focuses on next steps to resolve or fix problems. Turns problem situations into learning opportunities.
  

• BS/BA or equivalent experience required
• 2-4 years experience in healthcare, including front office and back office.
• Minimum 1 year experience in delivering training, including evidence of curriculum development and design.