Job Board
Patient Flow Manager (FL)
Date Posted: 1/19/2012
Organization: Planned Parenthood Mar Monte - Fulton Health Center
Location: Fresno, CA
Description of Organization:
Planned Parenthood Mar Monte improves and transforms the lives of over 250,000 women, men and children every year in 29 counties throughout mid-California and 13 counties in Northern Nevada. We reach people through our medical services, education programs and advocacy initiatives.
Position Responsibilities:
- Continuously monitor and prioritize charts waiting. Ensure appropriate triage as necessary
- Monitor and minimize wait times offering options to clients and making adjustments to services as necessary to facilitate excellent customer service and meet customer satisfaction benchmarks
- Continuously monitor and adjust staff schedules to ensure efficient delivery of service and adequate break/lunch times. This includes the authority to make changes in staffing patterns and/or duties to assure optimum flow and patient satisfaction.
- Response Center to adjust schedules when necessary for walk-in availability and other appointment changes needed.
- Incorporates EMR into effective flow management
- Assure exam rooms and supply stations are well stocked
- With Center Manager, ensure adequate staffing to meet center needs. Responsible for scheduling staff to provide efficient delivery of service. Posts and communicates daily clinic assignments.
- Support center manager in training, monitoring and evaluating staff members. Help Center Manager assess training needs; evaluate staff performance and plans of correction. Ensures adequate staff is trained to provide flow facilitation.
- Responsible for performing various computer tasks. Able to use MS Office programs, including MS Word, Excel and Outlook. Able to accurately enter data into PPMM’s NextGen system.
Qualifications:
- A combination of related experience and college education to equal a 4 year degree.
- Be skilled and experienced in both front and back office systems with demonstrated success in patient flow management.
Apply To:
At Planned Parenthood, our most valuable asset is our employees. We offer competitive salary and comprehensive benefits package with medical, dental, vision, and life insurance; 401(k) plan, EAP, FSA, and educational reimbursement.
To apply, please go to www.ppmarmonte.org
Job ID: Patient Flow Manager (FL) - Fresno, CA
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