Health Center Manager

Planned Parenthood Los Angeles is seeking a well organized individual with excellent communication and leadership skills to join the Client Services Department as a Center Manager for the El Monte, Pomona, and Whittier Health Centers.

For consideration, qualified candidates should send a cover letter and resume with salary history. Please note, applicants without a cover letter will not be considered.

Planned Parenthood is the largest provider of reproductive healthcare in Los Angeles. In addition to competitive salaries, PPLA employees receive medical, dental, vision, and life insurance benefits. Other benefits include a Retirement Savings Program and a Section 125 Cafeteria Plan. Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Assure medical center’s compliance with agency’s, state and federal regulations, by monitoring protocol compliance and service delivery.
  
• Oversight of supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include recruiting, interviewing, hiring and training employees; planning, assigning and directing work; evaluating performance; rewarding and disciplining employees; addressing patient and employee complaints and resolving issues.
• Responsible for all matters related to management and non-direct patient care related services in a multi-leveled services facility. Oversee full range of services including but not limited to reproductive health care, primary care, managed care, and surgical services.
  
• Accountable for the financial aspects of the center’s daily operations. Planning, forecasting, developing and managing an average annual budget of $850k. Analyze and manage center’s financial outcomes and understand the payor environment, billing and fee scale requirements of the agency.
  
• Prepare, evaluate and monitor operations/programs and establish center goals to ensure achievement of performance levels and standards.
  
• Participate as an active member of the clinical/client/patient services management team, and agency-wide initiative(s), working effectively and collaboratively with other departments/services, including education programs, committees, conferences and meetings as required.
  
• Customer Service:
  
• Work with Center supervisor to ensure maintenance and analysis of monthly clinical program(s) statistics, make recommendations for service improvement, and submit reports as needed (to include management, incident/occurrence, volunteer, etc.).
  
• Work cooperatively with Health Center supervisor to ensure submission of reports as needed and requested to maintain maximum communication and support between center personnel, volunteers, patients and administration.
  
• Work in conjunction with Senior Management, managers, and staff to implement new services, policies and protocols.
  
• Responsible for scheduling, orientating, and supervising personnel in the areas of personnel policies and procedures, medical procedures, statistical and record keeping requirements, inventory procedures, office and equipment maintenance, Illness & Injury Policies & Procedures, CLIA Guidelines, Pharmacy and emergency procedures, and on-going training/updates as required.
• Develop work plans/goals to meet daily, weekly, monthly, quarterly, and yearly goals. Motivate and hold health center staff accountable for meeting goals.
  

• BA/BS degree in related field or equivalent training experience.
• Minimum of two (2) years experience in a health, medical or social service setting.
  
• Minimum of two (2) years supervisory experience.
  
• Reproductive health, primary/managed care, and/or surgical services experience.
  
• Ambulatory surgical services experience preferred.
  
• Experience in research practice preferred.
• Knowledge of Title X and Title 22.